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Compliance

CryptoMusu is fully committed to international laws regarding money laundering and terror finance. As such, each user account must be verified by providing a specific set of documents that prove the account holder’s identity. Please note that CryptoMusu is fully committed to maintaining your privacy and will handle this delicate information with the utmost care and respect. For more information, please see our privacy policy.

To verify a deposit, a client will be asked to provide the following documents:

Proof of Identification

A photocopy of a valid officially-recognized identity card, driver’s license or passport, stating your full name, date of birth, alongside your picture.

 

An Official Utility Bill

A photocopy of a bill from a globally-recognized institution such as a bank statement, utility bill, affidavit or any official document showing your name, address and dated not older than 3 months.

 

For Credit Card Transactions

A photocopy of both sides of the credit or debit card used for funding the account, including the signature found on the back of the card. The copy will show your name, the card’s expiry date and the first six and last four digits of its number. Please conceal the other digits on the front side and the last 3 digits (CVV code) on the back side of the card.

 

Document Requirements

All documents need to be in color and all 4 corners of the document needs to be shown.

Declaration of Deposit

This online digital signature form will be sent to you via e-mail after your initial deposit and should be completed in full.

All documents can be sent via:

  • Email to: [email protected]
  • Whatsapp / Viber +447482617998
  • Directly to your Account Manager

Please make sure that the pictures of the documents are showing all four corners and they are in color.

  • In cases in which the provided documents are in a language other than English, we require an officially signed, sealed and stamped English translation of the relevant documents.
  • In case of a change to the information provided above, please notify customer support at your earliest convenience at [email protected]

 

Prevention of Fraud Policy

Fraudulent activity of any kind will not be tolerated. Any attempt to defraud CryptoMusu will be met with dire consequences, including without limitation, payments reversal, chargeback and barring a client from executing transactions. CryptoMusu will take measures against fraudulent activity by, inter alia, closing or suspending a client’s account and by providing information about such client to his bank or credit card company, as applicable. CryptoMusu shall take further measures such as closing or cancelling arbitrage transactions, particularly if the quotes are contrasting or not at market prices. CryptoMusu reserves the right to withhold and void all of client’s funds should it have a reason to believe the funds were received in the realm of fraudulent action or activity. The clients will not contact other clients or provide them with information, offer them services or make any other offers without a prior written consent from CryptoMusu.

CryptoMusu reserves the right to request from customers any additional documents for proof of identity.